FAQ
Insurance
Do I need a doctor’s referral to go to physiotherapy?
No, you can go to a physiotherapy appointment without a doctor’s referral, however, if you are planning on submitting your receipt for reimbursement from an extended benefits plan, you may want to review the plan as some require a doctor’s referral note.
Do you treat WorkSafe BC claims?
No, I’m sorry we are not WorkSafe BC care providers.
Does MSP cover any portion of my physiotherapy fees?
If you are receiving Premium Assistance with MSP, you will receive 10 visits total (combined with chiropractic, acupuncture, massage). If you are not on premium assistance, MSP will not cover any portion of your physiotherapy fees. To determine your eligibility for coverage, we would need your personal health number and date of birth. Get more information on your MSP coverage.
Do you do direct billing to MSP?
No, unfortunately, as of December 15, 2023 we are no longer offering direct billing to MSP. If you qualify for Premium Assistance (see above), you may complete a MSP Reimbursement Form 2944 along with your treatment receipt to MSP. MSP takes 21 days to process reimbursement. To access this form, please go to https://www2.gov.bc.ca/gov/content/health/health-forms/msp/forms-for-bc-residents#enrolment
Do you do direct billing to extended health plans?
No, unfortunately, as of December 15, 2023 we will no longer be offering direct billing to insurance companies for extended health plans (ie Pacific Blue Cross, Manulife, DVA etc) for current patients. As of December 1, 2023, no new extended health benefits plans will be added to our direct billing account system. All patients, however, receive a emailed receipt with your therapist’s license/registration with CPTBC to allow you to submit to your extended benefits plan for reimbursement as appropriate and in accordance with your insurance company’s benefit structure and policy guidelines.
Do you treat ICBC claims?
Yes, we are an approved ICBC provider, however we are currently only accepting current patient ICBC claims.
Your Appointment
What services do you provide?
Physiotherapy, Gunn IMS/Dry Needling, Medical Acupuncture, Shockwave Therapy (ESWT), Vestibular Therapy, and Pelvic Health Physiotherapy (AFAB). Please see the services menu for more information on these treatments.
What do I wear to my treatment?
Wear loose and comfortable clothing. Your therapist will need to examine the area of injury that is giving you pain or discomfort: For instance, if it is your knee, please wear shorts; if you shoulder is injured, a tank top or sport top will work. If you forget your shorts/tank top, the clinic can provide clean gowns and shorts for your use.
Where on Douglas Street are you located?
In the Douglas Centre, #550-2950 Douglas Street. Orca Physiotherapy is located on the upper level of this building, and can be accessed from Douglas Street (then driving to the upper parking lot) or via Burnside Road. We are on the Burnside Road side of the complex in the “Evergreen Business Services” offices. View our map on the Contact Page.
Is there parking at your office?
Yes, there is large parking lot where you can park for free.
Do I have to fill out my intake forms online before my appointment?
Yes, it would be very helpful if you could complete your intake forms in advance. If you do not have a computer, please contact us directly to schedule your appointment so we can allot extra time to complete the forms at our office.
I’m experiencing vertigo. Do I need to have a driver to bring me to and from my appointment?
Yes, if you’re experiencing acute symptoms/ or severe dizziness and vertigo, reduced cognition/memory, etc having a driver is recommended. The vestibular/concussion assessment and treatments may aggravate your symptoms and you may also require assistance to get home.
Will I be sore after treatment?
Yes, it is possible to have some post-treatment soreness after physiotherapy treatments that involve soft-tissue work (ie. manual therapy, soft-tissue massage, needling ), as this form of treatment causes some temporary inflammation in the tissues. This soreness could last a couple days.
Do you treat all women’s pelvic health issues?
Currently, Rosie treats incontinence, pelvic organ prolapse, and pelvic pain.
Do you treat multiple patients at once?
No, your appointment time with me is yours. Our therapist will not be running to other treatment areas, treating other patients and disrupting you appointment time with them.
More about us
Who is Rosie Chamberlin?
Find out more about Rosie.
